Contact us
Our staff are here to help you, over the phone, by email, on social media, or in person. Please be kind. Your actions have impact.
If you are disrespectful, we will withdraw support.
Office hours
Our office is open 9 am to 5 pm, Monday to Friday. We are closed on public holidays.
Our office and mailing address is Level 11, 530 Collins Street, Melbourne.
Chat with us
Our team are available to chat with you live between 8:30 am to 5 pm, Monday to Friday.
You can also chat with our chatbot 24 hours a day. Access both options using the chatbot button in the bottom right corner of your screen.
Call us
Our phone lines are open from 8:30 am to 5 pm, Monday to Friday
131 832Calling from outside of Victoria? Use this number:
+61 3 8620 1100Email us
Please choose from these categories. We aim to reply to emails in 2 working days.
Give us feedback
Feedback and complaints are a welcome opportunity to improve our services.
National relay service
You can contact us using the National Relay Service if you are:
- d/Deaf
- hard of hearing
- have a speech or communication difficulty
- use Auslan.
Ask them to call us on 03 8620 1100.
Contact us in your language
Find out how to get information in your language.
Document mail exchange address
A secure way to send us confidential documents - DX 210609 Melbourne