Privacy

This page is about how the VEC collects and uses personal information.

Collection notice

We collect personal information:

  • to carry out our duties under the Electoral Act 2002, Local Government Act 2020 and City of Melbourne Act 2001
  • for administrative purposes.

When collecting personal information, we will take reasonable steps to inform you about:

  • what information we are collecting
  • why we need that information
  • whether any law requires us to collect the information
  • any consequences of not providing the information.

We usually collect personal information directly from individuals. Sometimes, we collect personal information from third parties, but only if:

  • the person the information is about has consented to, or would reasonably expect, the VEC to collect their information this way,
    or
  • the information is for functions or activities under the Electoral Act or its collection is required or authorised by the law.

The collection of personal information at the time of enrolment is covered by Commonwealth and Victorian law. For this reason, we manage the roll together with the Australian Electoral Commission (AEC). The VEC and AEC share information from voters and third-party sources. We may use and disclose this information in different ways due to differences in Victorian and Commonwealth laws.

Learn more about the sharing of enrolment information. 

Survey collection notice

We regularly conduct surveys. The information we collect during a survey includes your first name, email address and any survey responses.

All information collected is for research purposes only and is de-identified for reporting.

Survey responses are securely stored in Microsoft's Customer Voice platform in the US. After you complete a survey, we will share your first name and email with Prezzee to send you a gift voucher as a thank you for your time and insights.

Use and disclosure

We handle all personal information we receive in line with the Privacy and Data Protection Act 2014. We only disclose this information to government agencies, private sector organisations or others if one of the following applies:

  • the person the information is about has given their consent
  • the person the information is about would reasonably expect, or has been told that, this type of information will be shared with those individuals, bodies or agencies
  • it will prevent or reduce a serious and imminent threat to someone' life or health
  • it is reasonably necessary for enforcing criminal law, a financial penalty, or protecting public revenue
  • it is required or authorised by law for another reason.

Learn more about the sharing of enrolment information.

Data quality and security

We make sure the information we hold is correct, complete, and up to date.

We use a range of safeguards to keep your information safe from misuse, loss, unauthorised access, changes, or sharing without your permission.

Information we hold is subject to the Public Records Act 1973 and must be disposed of or retained under retention and disposal authorities.

Access and correction

You can correct or update your enrolment information by:

Learn more about accessing and correcting personal information.

Website analytics

This website uses tools from third-party applications to measure how people use it. We use Google Analytics, Google Tag Manager and Monsido.

We use Google Analytics and Google Tag Manager to see how many visitors come to our website, how they found us, which pages they visited, which search terms they used and how they interacted with our site.

We use Monsido to measure the quality and performance of our website. This includes finding accessibility errors, broken links, pages not found and load times.

Google and Monsido use first-party cookies to track and report on how visitors interact with our website. You can disable cookies or delete individual cookies. Learn more about cookies.

We do not collect information that would identify individual website users. The data we collect helps us create combined statistical reports.

How to make a privacy enquiry or complaint

You can make a privacy enquiry to us in writing or by phone.

To make a complaint about privacy, you can email privacy@vec.vic.gov.au. If you are not happy with our response, contact the Office of the Victorian Information Commissioner. They may help resolve the issue or suggest taking it to the Victorian Civil and Administrative Tribunal.

Contact

VEC privacy officer

Telephone: 131 832

Email: privacy@vec.vic.gov.au

Address: Level 11, 530 Collins Street Melbourne Victoria 3000

Office of the Victorian Information Commissioner

Website: ovic.vic.gov.au

Telephone: 1300 006 842

Email: enquiries@ovic.vic.gov.au

Address: PO Box 24274, Melbourne Victoria 3001